We believe it is important to stay connected to our existing customer base to solicit feedback on how we are doing as their security provider. This also helps us to learn new ways we might improve the services we provide.
For this newsletter, we reached out to Ron Paul, Owner of Focus Engineering in Salt Lake City. Focus Engineering has been a customer for over 4 years, and they use our audio intrusion technology along with our managed access control system. Below is a excerpt from our interview with Ron…
Prior to using the Sonitrol audio technology, did you have any experience with other alarm companies?
Yes, we used other companies and had mostly bad experiences with those companies.
False alarm issues?
Yes, we had false alarm issues as well as service issues.
How did you learn about Sonitrol?
We moved into space that already had a Sonitrol system in place and we activated that system.
When you moved into the new facility did you take quotes for other systems than Sonitrol?
No. Later when we moved into a larger facility as we expanded, we moved our Sonitrol system. We didn’t solicit any quotes because we did not feel it was necessary. We are very satisfied with our Sonitrol system and the service we are provided.
From your perspective, are there any suggestions or ideas on how we can improve on the services we provide?
Not that I think of; we like the service we are provided. Just keep doing what you’re doing!
We appreciate Ron and Focus Engineering for their business and trusting Sonitrol to grow with them. They have expanded their business beyond the borders of Utah while continually using Sonitrol technology. They are a valued customer and we’re honored to be their security provider.